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RECOMMENDED READING
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Built to
Serve: How to Drive the Bottom Line with People-First
Practices - By Dan J. Sanders
In Built to Serve, Dan Sanders, CEO of the
award-winning, service-oriented United Supermarkets,
makes this bold claim: the prevailing business culture
is broken and a radical transformation is required-a
paradigm shift that reshapes our understanding of the
true purpose of work.
Leaders have a choice-continue to chase a broken
price-profit model and suffer the consequences or build
a culture committed to servanthood and discover the
fulfillment evident when people see their work as a
ministry. The choice leaders make will not only
determine economic success and failure but also will
determine their organization's long term impact on
humanity.
The time is now. Sanders reveals how your people can
adopt United's mission of “Ultimate Service, Superior
Performance, Positive Impact.” He distills valuable
lessons from nine decades of a people-centered culture
that consistently delivers outstanding customer service
and reveals how you can develop a fully engaged,
productive workforce.
When you're built to serve, employees come to
work because they want to, not just because they have
to. Built to Serve is your hands-on guide to
seeking this higher purpose.
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